Shipping & Returns
We ship USPS First Class. Please contact us prior to purchasing if you would like us to ship UPS or FedEx.
If you wish to pick up your purchase in Austin, Texas rather than have it shipped, we offer local pickup at our studio at 906 E. 5th St. #106. We will email you shortly after your purchase and you can arrange to pickup the item via our booking website.
The majority of our items are one-of-a-kind, so we ask for a prompt return. If you are unsatisfied with your purchase, please contact us at firstname.lastname@example.org within 24 hours of the item being delivered or picked up. Mail returns to our studio at Byron & Blue 906 E. 5th St. #106, Austin, Texas 78702 and email us the tracking number when the package has been shipped. Customer is responsible for the cost of return shipping. Once the item is has been received with all original tags and packaging, we will refund your purchase. Vintage / Found items cannot be returned.
If we do not hear from you within 24 hours from delivery/pickup, you are welcome to return the unused item for a shop credit only. After 7 days, no returns will be accepted.
Picked Up Items: For items that are picked up locally, please email us within 24 hours if you are not satisfied with your purchase. We will organize a time to exchange or return the item.